Terms of service

Terms of Service

Last Updated: [DATE]

Welcome to [STORE NAME]. These Terms of Service (“Terms”) govern your access to and use of [WEBSITE URL], including your purchase of products through our website.

By accessing our website, creating an account, placing an order, or purchasing a product from us, you agree to these Terms. Please read them carefully before using our website.

If you do not agree with these Terms, please do not use our website or place an order.

1. About Us

[STORE NAME] is operated by [LEGAL BUSINESS NAME], having its business address at:

[BUSINESS ADDRESS]

For questions, support, or complaints, you can contact us at:

Email: [EMAIL ADDRESS]
Phone: [PHONE NUMBER]

2. Account Terms

You may be able to create an account to access certain features of our website.

When creating an account, you agree to:

  • Provide accurate, complete, and current information.

  • Keep your account information updated.

  • Maintain the confidentiality of your login credentials.

  • Notify us promptly if you believe your account has been accessed without authorization.

  • Be responsible for activity carried out through your account, subject to applicable law.

You must not create an account using false information, impersonate another person, or use another person's account without authorization.

We reserve the right to suspend or terminate accounts that violate these Terms, involve fraudulent activity, or create a security or legal risk.

3. Products and Product Descriptions

We make reasonable efforts to ensure that product descriptions, photographs, specifications, dimensions, colours, availability, and other information displayed on our website are accurate.

However:

  • Actual colours may vary depending on your device or screen settings.

  • Product packaging may occasionally differ from images shown on the website.

  • Minor variations may occur between product photographs and the physical product.

  • Product availability may change without notice.

If you receive a product that is materially different from its description or has a manufacturing defect, please contact us according to our Return and Refund Policy.

We reserve the right to correct genuine errors in product descriptions, specifications, pricing, or availability.

4. Pricing and Payment

All prices displayed on our website are stated in Indian Rupees (INR) unless otherwise specified.

Where applicable, prices may include applicable taxes. Any applicable shipping, handling, or other mandatory charges will be displayed before you complete your purchase.

We may change product prices at any time. A price change will not affect an order that has already been accepted and confirmed, except where permitted by law or where the displayed price resulted from an obvious technical or typographical error.

We accept the payment methods displayed during checkout, which may include:

  • Credit or debit cards

  • UPI

  • Net banking

  • Digital wallets

  • Cash on Delivery, where available

  • Other payment methods made available through our payment partners

Payments may be processed by third-party payment providers. We do not generally store complete payment-card details on our own systems.

You agree that the payment information you provide is accurate and that you are authorized to use the selected payment method.

5. Order Placement and Acceptance

When you place an order, you are making an offer to purchase the selected products.

After placing an order, you may receive an automated order confirmation acknowledging that we have received your order. This confirmation does not necessarily mean that your order has been finally accepted.

We reserve the right to accept, reject, cancel, or limit an order where reasonably necessary, including in circumstances involving:

  • Product unavailability

  • Pricing or listing errors

  • Payment failure

  • Suspected fraud or unauthorized activity

  • Incorrect or incomplete customer information

  • Shipping restrictions

  • Duplicate or unusually large orders

  • Technical errors

  • Circumstances beyond our reasonable control

If we cancel an order after payment has been received, we will initiate an applicable refund using the original payment method or another appropriate method.

We will not cancel an order merely to avoid fulfilling it at a price that was correctly displayed and accepted, except where cancellation is permitted by applicable law or these Terms.

6. Shipping and Delivery

We currently ship to:

[SHIPPING LOCATIONS / INDIA ONLY / SPECIFIC STATES]

Estimated delivery time is generally [BUSINESS DAYS] business days after order processing, unless otherwise stated on the product page or at checkout.

Delivery times are estimates and may vary due to:

  • Courier delays

  • Weather or natural events

  • Public holidays

  • Remote delivery locations

  • Incorrect or incomplete addresses

  • High order volumes

  • Transportation disruptions

  • Events outside our reasonable control

We will make reasonable efforts to provide accurate delivery estimates and communicate significant delivery issues where appropriate.

You are responsible for providing a complete and accurate delivery address and contact information.

If a package cannot be delivered because of an incorrect address, refusal to accept delivery, or repeated unsuccessful delivery attempts attributable to the customer, additional shipping charges or other applicable consequences may apply.

7. Returns, Cancellations and Refunds

Our return, cancellation, replacement, and refund procedures are described in our Return and Refund Policy, which forms part of these Terms.

Return period: [NUMBER OF DAYS] days from delivery
Return shipping: [FREE / CUSTOMER PAYS / PRODUCT-SPECIFIC]
Refund processing time: [NUMBER OF BUSINESS DAYS] business days after approval

Products must meet the eligibility requirements stated in our Return and Refund Policy.

Depending on the product and applicable law, certain products may be non-returnable for reasons including hygiene, health, customization, perishability, or other legitimate restrictions. Any such restrictions will be disclosed where applicable.

Nothing in these Terms is intended to remove or restrict any consumer right or remedy that cannot legally be excluded or limited under applicable Indian law.

8. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, incomplete, or materially different from what you ordered, please contact us at [EMAIL ADDRESS] within [NUMBER OF DAYS] days of delivery, or within any other period specified in our Return and Refund Policy.

We may request:

  • Your order number

  • Photographs or videos of the product and packaging

  • A description of the issue

  • Other reasonable information necessary to investigate the complaint

Depending on the circumstances and applicable law, we may offer a replacement, repair, refund, or another appropriate resolution.

9. Prohibited Uses

You agree not to use our website or services:

  • For any unlawful or fraudulent purpose.

  • To violate any applicable Indian or other applicable law.

  • To impersonate another person or entity.

  • To provide false or misleading information.

  • To interfere with the security or operation of our website.

  • To introduce viruses, malware, or other harmful code.

  • To attempt unauthorized access to our systems or accounts.

  • To scrape, copy, reproduce, or commercially exploit website content without permission.

  • To use automated systems to access our website in a way that causes unreasonable load or disruption.

  • To engage in activities intended to manipulate prices, reviews, promotions, or orders.

  • To infringe intellectual-property or other rights belonging to us or third parties.

We may restrict or terminate access to our website where we reasonably believe these Terms have been violated.

10. Intellectual Property

Unless otherwise stated, the content available on our website, including our name, logo, branding, graphics, photographs, product descriptions, text, designs, and other materials, belongs to or is licensed to [STORE NAME].

You may access and use the website for personal, non-commercial shopping purposes.

You may not reproduce, modify, distribute, publish, sell, license, or commercially exploit our website content without our prior written permission, except where permitted by applicable law.

11. Third-Party Services and Links

Our website may use or provide access to third-party services, including payment processors, shipping providers, analytics services, advertising platforms, and other technology providers.

Third-party services are subject to their own terms and policies.

We are not responsible for the independent acts, omissions, availability, or policies of third-party services, except to the extent responsibility cannot legally be excluded.

Our website may also contain links to third-party websites. These links are provided for convenience, and we do not necessarily endorse or control those websites.

12. Disclaimer

We make reasonable efforts to keep our website available and information accurate. However, we do not guarantee that:

  • The website will always be available or uninterrupted.

  • Every website feature will always function without errors.

  • All website content will always be completely free from errors.

  • The website will be free from viruses or other harmful components.

Nothing in these Terms excludes or limits any warranty, right, liability, or remedy that cannot legally be excluded or limited under applicable Indian law.

13. Limitation of Liability

To the maximum extent permitted by applicable law, [STORE NAME] will not be liable for indirect, incidental, special, consequential, or punitive losses arising from your use of the website or purchase of products, including loss of profits, business opportunities, or data.

Our liability, where legally permitted to be limited, will be limited to the amount paid by you for the specific product or order giving rise to the claim.

However, nothing in these Terms limits or excludes liability where such limitation or exclusion is prohibited by applicable law, including applicable consumer-protection rights, liability for fraud or willful misconduct, or any other liability that cannot legally be restricted.

14. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses, claims, damages, liabilities, and reasonable costs arising from your unlawful use of our website, your violation of these Terms, or your infringement of the rights of [STORE NAME] or another person.

This clause does not apply to the extent that the relevant claim or loss was caused by our own unlawful conduct or where such indemnification is prohibited by applicable law.

15. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, store, and protect personal information.

You can view our Privacy Policy here:

[PRIVACY POLICY URL]

16. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, products, services, technology, or applicable laws.

When we make changes, we will update the “Last Updated” date at the top of this page.

Your continued use of our website after updated Terms are published constitutes acceptance of the revised Terms, subject to applicable law.

Changes will not retrospectively alter rights or obligations relating to an order that has already been accepted, except where required or permitted by law.

17. Complaints and Grievance Redressal

We want to resolve customer concerns quickly and fairly.

For questions, complaints, returns, refunds, or other concerns, please contact:

Customer Support:
Email: [EMAIL ADDRESS]
Phone: [PHONE NUMBER]
Support Hours: [SUPPORT HOURS]

Grievance Officer:
Name: [GRIEVANCE OFFICER NAME]
Email: [GRIEVANCE EMAIL ADDRESS]
Phone: [GRIEVANCE PHONE NUMBER]
Address: [BUSINESS ADDRESS]

We will handle complaints in accordance with applicable law and our internal grievance-resolution procedures.

18. Governing Law and Jurisdiction

These Terms are governed by and interpreted in accordance with the laws of India.

Subject to applicable consumer-protection laws and the jurisdiction of competent consumer forums or authorities, disputes arising from these Terms or your use of our website shall be subject to the jurisdiction of the competent courts and authorities in [CITY, STATE], India, to the extent legally permissible.

Nothing in this clause is intended to prevent a consumer from exercising any statutory right or remedy available under applicable Indian law.

19. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be modified or removed only to the extent necessary, and the remaining provisions will continue to apply.

20. Entire Agreement

These Terms, together with our Privacy Policy, Return and Refund Policy, Shipping Policy, and any other policies expressly incorporated into these Terms, constitute the agreement governing your use of our website and purchase of products from [STORE NAME], subject to applicable law.

21. Contact Us

If you have questions regarding these Terms, please contact us:

[STORE NAME]
Legal Business Name: [LEGAL BUSINESS NAME]
Email: [EMAIL ADDRESS]
Phone: [PHONE NUMBER]
Business Address: [BUSINESS ADDRESS]
Website: [WEBSITE URL]

Last Updated: [DATE]