Shipping policy

Shipping Policy

Last Updated: [DATE]

At [STORE NAME], we work to make your order delivery as simple and reliable as possible. This Shipping Policy explains how we process, ship, and deliver your orders.

1. Shipping Locations

We currently ship orders to:

[INDIA ONLY / LIST OF COUNTRIES]

Delivery availability may vary depending on the product, destination, and courier service.

If your location is not available at checkout, please contact us at [EMAIL ADDRESS] and we'll let you know whether delivery can be arranged.

2. Shipping Methods

Depending on your location and order, we may offer the following shipping options:

  • Standard Shipping: [X-X BUSINESS DAYS]

  • Express Shipping: [X-X BUSINESS DAYS]

  • Cash on Delivery: [AVAILABLE / NOT AVAILABLE]

  • Other: [SHIPPING METHOD]

Available shipping methods will be displayed at checkout based on your delivery address.

We may use third-party courier and logistics partners, including [COURIER NAME(S)], to deliver your order.

3. Order Processing Time

Orders are generally processed within [PROCESSING TIME] business days after payment has been successfully received.

Orders placed on weekends or public holidays will generally begin processing on the next business day.

Processing time is separate from shipping time.

For example, if your order takes [PROCESSING TIME] to process and [X-X BUSINESS DAYS] to deliver, the total estimated time from order placement to delivery will be approximately [TOTAL TIMEFRAME] business days.

During sales, promotional periods, holidays, or periods of unusually high order volume, processing may take longer than usual.

4. Shipping Costs

Shipping charges depend on factors such as your delivery location, order value, package size, weight, and selected shipping method.

Current shipping charges include:

  • Standard Shipping: [SHIPPING COST]

  • Express Shipping: [SHIPPING COST]

  • Free Shipping: [ORDER VALUE / CONDITIONS, IF APPLICABLE]

  • International Shipping: [SHIPPING COST / CALCULATED AT CHECKOUT]

The final shipping cost will be displayed before you complete your purchase.

We will not charge additional shipping fees after checkout unless you specifically agree to them.

5. Estimated Delivery Times

Estimated delivery times are:

Shipping Method Estimated Delivery
Standard [X-X BUSINESS DAYS]
Express [X-X BUSINESS DAYS]
International [X-X BUSINESS DAYS]

These are estimates rather than guaranteed delivery dates.

Delivery times may vary depending on your location, courier availability, weather, holidays, transportation conditions, and other circumstances outside our reasonable control.

Remote or difficult-to-reach locations may require additional delivery time.

6. Order Tracking

Once your order has been shipped, we will provide tracking information where tracking is available.

You may receive the tracking details through:

  • Email

  • SMS

  • WhatsApp

  • Your customer account

  • Other communication channels used by [STORE NAME]

You can track your shipment using:

[TRACKING PAGE URL / COURIER TRACKING LINK]

Please allow up to [X HOURS / 1 BUSINESS DAY] after receiving your tracking information for the courier's tracking system to display the latest shipment status.

7. Delivery Issues and Delays

We make reasonable efforts to ensure your order arrives within the estimated delivery timeframe. However, delays can occasionally occur due to circumstances beyond our control, including:

  • Courier or logistics delays

  • Severe weather

  • Natural disasters

  • Public holidays

  • Transportation disruptions

  • High shipping volumes

  • Incorrect or incomplete delivery information

  • Remote delivery locations

  • Government restrictions or regulatory requirements

  • Other unforeseen circumstances

If your order is delayed, please check the tracking information first. If there has been no meaningful tracking update for [X BUSINESS DAYS], contact us at [EMAIL ADDRESS] with your order number.

We will work with the relevant courier or logistics partner to investigate the issue.

8. Incorrect or Incomplete Address

Please carefully check your shipping address before completing your order.

[STORE NAME] is not responsible for delays or failed deliveries caused by an incorrect, incomplete, or outdated address provided by the customer.

If you notice an address error shortly after placing your order, contact us immediately at [EMAIL ADDRESS].

We cannot guarantee that an address can be changed once an order has entered processing or been shipped.

If an order is returned to us because it could not be delivered due to incorrect address information or repeated unsuccessful delivery attempts, [EXPLAIN YOUR POLICY — E.G., “additional shipping charges may apply for re-delivery.”]

9. Lost, Damaged, or Missing Packages

If your tracking information shows that an order was delivered but you have not received it, please contact us at [EMAIL ADDRESS] within [X DAYS].

We may ask you to:

  • Confirm your delivery address

  • Check with household members, neighbours, or building reception

  • Provide relevant delivery information

  • Cooperate with the courier's investigation

If your package arrives visibly damaged, please contact us as soon as possible and provide photographs of the package and product.

We will review the issue and provide an appropriate resolution in accordance with our Return and Refund Policy and applicable law.

10. International Shipping

[IF NOT APPLICABLE: We currently do not offer international shipping.]

If international shipping is available, the following terms apply:

International orders may be subject to customs duties, import taxes, fees, or other charges imposed by the destination country.

Unless explicitly stated otherwise at checkout, these charges are the responsibility of the customer.

International delivery times may vary significantly depending on the destination country's customs procedures and local courier services.

Customers are responsible for ensuring that the ordered products can legally be imported into their country.

We are not responsible for delays caused by customs clearance, import restrictions, or other actions taken by the destination country's authorities.

International shipping destinations: [COUNTRIES]
Estimated delivery: [X-X BUSINESS DAYS]
International shipping cost: [SHIPPING COST]

11. Split Shipments

Some orders may be shipped in multiple packages if products are stored at different locations or require separate fulfillment.

If your order is split into multiple shipments, you may receive separate tracking information for each package.

You will not be charged additional shipping fees for split shipments unless the additional charge was clearly disclosed and agreed to at checkout.

12. Contact Us

If you have questions about your shipment or need help with a delivery issue, please contact us:

[STORE NAME]
Email: [EMAIL ADDRESS]
Phone: [PHONE NUMBER]
Business Address: [BUSINESS ADDRESS]
Support Hours: [SUPPORT HOURS]

Please include your order number when contacting us about an existing order so that we can assist you more quickly.

Last Updated: [DATE]