Refund policy

Return & Refund Policy

Last Updated: [DATE]

At [STORE NAME], we want you to feel confident when shopping with us. If something isn't right with your order, we're here to help. This Return & Refund Policy explains when returns, replacements, exchanges, and refunds are available and how to request them.

1. Return Eligibility

You may request a return if:

  • You received the wrong product.

  • The product arrived damaged.

  • The product is defective or has a manufacturing issue.

  • The product is materially different from its description.

  • The product otherwise qualifies for a return under the terms displayed on the product page or applicable law.

For change-of-mind returns, returns are available for eligible products subject to the conditions below.

To be eligible for a return, the product should generally be:

  • Unused and in its original condition.

  • In its original packaging, where applicable.

  • Returned with accessories, manuals, tags, and other items supplied with the product.

  • Free from damage caused by misuse, improper handling, or normal wear and tear.

Certain products may have additional return requirements, which will be communicated on the relevant product page.

Nothing in this policy limits any consumer right or remedy that cannot legally be excluded under applicable Indian law.

2. Return Timeframe

Please contact us within [X DAYS] days of receiving your order to request a return.

For damaged, defective, incorrect, or materially misdescribed products, please contact us as soon as reasonably possible after delivery so we can investigate and resolve the issue quickly.

Return requests submitted after the applicable period may not be accepted unless required by applicable law or agreed by us on a case-by-case basis.

3. How to Request a Return

To request a return, contact us at:

[EMAIL ADDRESS]

Please include:

  • Order number

  • Name used when placing the order

  • Product name

  • Reason for the return

  • Photos or videos of the product, where relevant

  • Any other information reasonably required to assess the request

Please do not send the product back before receiving return instructions from us.

Once we review your request, we'll let you know whether the return is approved and provide the next steps.

4. Return Shipping Costs

Return shipping depends on the reason for the return.

If the product is defective, damaged, incorrect, or materially different from its description:

[STORE NAME] will [PROVIDE A PREPAID RETURN LABEL / REIMBURSE REASONABLE RETURN SHIPPING COSTS / ARRANGE PICKUP].

If the return is due to a change of mind:

[CUSTOMER PAYS RETURN SHIPPING / STORE PROVIDES RETURN SHIPPING FOR A FEE OF ₹[AMOUNT] / STORE COVERS RETURN SHIPPING].

Any applicable shipping costs will be communicated before you return the product.

Original shipping charges are [REFUNDABLE / NON-REFUNDABLE], except where a refund is required by applicable law or the issue was caused by us.

5. Return Inspection

After we receive the returned product, we may inspect it to confirm that it meets the return requirements.

If the return is approved, we will proceed with the applicable refund, replacement, or exchange.

If a returned product does not meet the eligibility requirements because it has been used, damaged, altered, or otherwise does not qualify, we will contact you regarding the available options.

6. Refunds

Once your return is approved, we will initiate the refund using the original payment method where reasonably possible.

Refund processing will generally take [REFUND PROCESSING TIME] business days after the return has been approved.

The time required for the refund to appear in your bank account, card account, or payment wallet may depend on your payment provider or bank.

For Cash on Delivery orders, refunds may be processed through [BANK TRANSFER / UPI / OTHER METHOD]. We may request the information necessary to process the refund securely.

Refund amount

Depending on the circumstances, your refund may include:

  • The amount paid for the returned product.

  • Applicable taxes charged on the returned product.

  • Eligible shipping charges where applicable.

Any non-refundable charges or deductions will be clearly communicated where applicable and will not override rights available to you under applicable law.

7. Exchanges

We may offer exchanges for eligible products depending on availability.

You may request an exchange for:

  • The same product due to a defect or damage.

  • A different size or variant, where the product supports size/variant exchanges.

  • Another eligible product, subject to our approval and any applicable price difference.

If the requested replacement is unavailable, we may offer a refund or another appropriate resolution.

Exchange request period: [X DAYS] days from delivery.

8. Damaged or Defective Products

We take issues involving damaged or defective products seriously.

If your product arrives damaged or appears defective, please contact us at [EMAIL ADDRESS] within [X DAYS] days of delivery.

Please provide clear photographs or a video showing:

  • The product

  • The damage or defect

  • The packaging

  • The shipping label, if applicable

This information helps us investigate the issue with our fulfillment or courier partners.

Depending on the circumstances, we may offer:

  • A replacement

  • A repair, where applicable

  • A refund

  • Another appropriate resolution

We will determine the appropriate resolution based on the nature of the issue, product availability, and applicable law.

9. Wrong or Missing Product

If you receive a product different from what you ordered, contact us at [EMAIL ADDRESS] as soon as possible.

Please provide your order number and photographs of the product received.

If we confirm that the incorrect product was sent, we will arrange an appropriate resolution, which may include a replacement or refund.

If an item appears to be missing from a multi-product order, please contact us so we can investigate the shipment.

10. Non-Returnable Items

Certain products may not be eligible for return because of their nature or applicable hygiene, safety, customization, or regulatory requirements.

Unless otherwise stated or required by applicable law, non-returnable products may include:

  • Personalized or customized products

  • Perishable goods

  • Products that cannot reasonably be returned for hygiene or health reasons once opened

  • Products specifically identified as non-returnable on their product page

  • [OTHER NON-RETURNABLE PRODUCTS]

Even where an item is ordinarily non-returnable, this does not affect any rights you may have if the product is defective, damaged, incorrect, or otherwise covered by applicable consumer law.

11. Cancellations

If you need to cancel an order, contact us at [EMAIL ADDRESS] as soon as possible after placing the order.

We will try to accommodate cancellation requests before the order has been processed or shipped.

Once an order has been shipped, cancellation may no longer be possible and you may need to follow the applicable return process.

For successfully cancelled prepaid orders, refunds will be processed within [REFUND PROCESSING TIME] business days, subject to applicable payment-provider processing times.

12. Products Purchased on Sale or During Promotions

Products purchased during a sale or promotional campaign are eligible for returns [UNDER THE SAME RETURN POLICY / SUBJECT TO THE CONDITIONS STATED DURING THE PROMOTION], unless otherwise required by applicable law.

Any special return restrictions will be clearly stated before purchase.

13. Refunds for Failed or Cancelled Deliveries

If an order is cancelled by us because the product is unavailable, payment cannot be processed, or another issue prevents us from fulfilling the order, we will initiate an applicable refund.

For orders returned to us because of an unsuccessful delivery, refusal to accept delivery, or an incorrect address provided by the customer, the refund will be handled according to the circumstances and applicable law.

Any applicable deductions will be communicated clearly before the refund is processed.

14. Contact Us

If you have questions about returns, exchanges, replacements, or refunds, please contact us:

[STORE NAME]
Email: [EMAIL ADDRESS]
Phone: [PHONE NUMBER]
Business Address: [BUSINESS ADDRESS]
Support Hours: [SUPPORT HOURS]

When contacting us about an order, please include your order number so we can assist you more quickly.

We aim to handle every eligible return and refund request fairly, transparently, and in accordance with applicable Indian consumer-protection laws.

Last Updated: [DATE]